What is your cancellation policy?Updated 7 months ago
Our cancellation policy is designed to provide clarity and efficiency for our customers who wish to cancel their orders promptly. Here are the details:
Orders Before 10 AM:
- Orders placed before 10 AM will be processed on the same day.
- To cancel these orders, please submit your cancellation request by 11:00 AM on the same day.
Orders After 10 AM:
- Orders placed after 10 AM will be processed the next business day.
- Cancellation requests for these orders must be submitted on the same day.
Refund Details:
- If you cancel your order within 1 hour of placing it, you will receive a full refund.
- For cancellations after 1 hour, if the order has already shipped, shipping costs will be deducted from your refund.
This policy ensures the timely handling of cancellations and aims to provide a smooth customer service experience. Should you have any questions or require assistance, please do not hesitate to contact us.