Why is my Order Number not accepted for refund?Updated 3 months ago
Our shop system assigns a 4-digit number to each order. If your order number consists of 11 digits or if it includes letters, it indicates that you did not place your order on our website. As a reputable distributor, we are only able to offer full support and warranty to customers who purchase directly from our distributor website.
It’s possible that your order was made through another bike retailer or the Engwe official EU factory website. For help, please contact the seller using the email confirmation from your order. You'll still get full support, but from your actual seller, as you are on the wrong website now. We appreciate your understanding! 😊