Why my tracking code doesn't work?Updated 9 months ago
Hello,
If your tracking code isn't working, the most frequent reason is a slight error when copying or entering the code. Please ensure you've copied it correctly and try again. Sometimes, universal tracking links like 17track may not work with specific codes. And most often, you just need to wait for the code to become active.
Here are steps you can take:
Verify Code Accuracy: Double-check that you entered the tracking code correctly. Pay attention to any extra spaces or typos.
Check Activation Time: If you've recently received the tracking code, it may not be active yet. Allow a few hours for the code to become active after it's issued.
Use the Correct Tracking Link: Some universal tracking websites may not support all carriers. If you encounter issues, try using the specific carrier's tracking website directly.
Contact Shipping Provider: If the code is correct and still not working, contact the shipping provider directly. They can verify the status of your shipment and provide assistance.
Reach Out to Us: If you need further assistance or have any questions, please don't hesitate to contact our customer support team. We're here to help!
We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue promptly.