ENGWE logo
ENGWE logo

All articles

How do I place an order and pay?Updated 8 months ago

To place an order and pay, just follow these steps:

  1. Find Your Product: Browse through our website to select the item you wish to purchase.
  2. Add to Cart: Click the “Add to Cart” button next to your chosen product.
  3. Checkout: Once you’ve added all desired items, go to your cart and click “Proceed to Checkout.”
  4. Enter Details: Provide your delivery information, including your address and contact details.
  5. Choose Payment Method: Select from various payment options such as credit/debit cards, Google Pay, Apple Pay, or local payment methods.
  6. Place Order: Click “Place Order.” Depending on your payment method, you may need to complete additional steps like verifying the payment through your bank’s app or SMS.

After Placing Your Order

  • Order Processing: We typically start processing your order on the same day. Our team ensures that your items are carefully packed and prepared for shipment.
  • Shipping and Tracking: Within 1-4 days, you will receive a tracking link via email, allowing you to follow your order's journey.
  • Delivery: Depending on your location, delivery times may vary. You’ll receive updates until your package arrives at your door.

If you encounter any issues during payment, it may be due to card verification or spending limits. Make sure your card has enough funds and is set up for larger transactions. You can retry the payment or use another method if needed.

For any further assistance or questions, feel free to reach out to our support team. We’re here to help!

Thank you for shopping with us, and happy cycling! 🚴‍♂️

Was this article helpful?
Yes
No