My order was marked delivered but it’s not here.Updated 9 months ago

If your order was marked as delivered but you haven't received it, here's what you can do:

• Check Around: The carrier may have left the package in a safe location near your home. Look around your property and check with neighbors or building management who may have collected the package for you. Occasionally, local couriers may leave packages with a household member or at a nearby address, which is beyond our direct control.

• Verify Address: Double-check the shipping address of your order (found in the order confirmation email) to ensure it’s headed to the correct location.

• Delayed Arrival: Sometimes, packages may be marked as delivered but take additional time to physically arrive. Please allow some extra time for delivery.

• Contact Carrier: If you still can't locate the package, please reach out directly to the carrier for assistance.

If you need further assistance or have any concerns, feel free to email our team.