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Delivery & Shipping

Wondering about shipping time, delays, or more? Find your answer here.

How long does delivery take?

We're excited to get your order to you quickly! Most of the time, you'll receive your package in just 3-7 days. Usual Delivery Times:. While we work hard to avoid delays, there might be rare situations where delivery could take up to 30 days due to u

Do you offer free shipping?

We are thrilled to offer free shipping on all electric bicycle orders to your country. Here's what you can expect:. With no additional charges and hassle-free delivery, getting your new electric bike has never been easier. Place your order today and

Can I edit or add anything to my order?

Once your order is placed, we can only make changes within the first 3 to 12 hours. We'll do our best to accommodate your request, but please note it's not guaranteed as your order may have already been shipped. Here’s What You Can Do:. We'll do our

What can i do if my preorder is late?

Hello,. If your preorder is delayed, we understand your concern. When you place a preorder with us, you're securing items in advance at a discounted rate. While we aim to deliver within 2 weeks of the expected stock arrival, delays can occasionally e

What can I do if my order is late?

Hey there!. If your order is running late, we totally understand your concern. Our usual delivery window is between 3 to 11 days, though in rare cases, we might need up to 30 days for extreme situations. Here's what you can do if your order goes beyo

What Happens if I Refuse Delivery?

If you decide not to accept your order when it arrives:. If you have any questions, feel free to reach out to our customer service team.

My order was marked delivered but it’s not here.

If your order was marked as delivered but you haven't received it, here's what you can do:. Check Around: The carrier may have left the package in a safe location near your home. Look around your property and check with neighbors or building manageme