What can i do if my preorder is late?Updated 8 months ago
Hello,
If your preorder is delayed, we understand your concern. When you place a preorder with us, you're securing items in advance at a discounted rate. While we aim to deliver within 2 weeks of the expected stock arrival, delays can occasionally extend this timeframe, sometimes up to 8 weeks.
Here’s what you can do:
Patience and Understanding: Your patience is greatly appreciated during this time. By choosing to preorder, you've agreed to wait up to 8 weeks for delivery, understanding that unforeseen circumstances like manufacturing or shipping delays can occur.
Check for Updates: Keep an eye on your email for any notifications from us regarding the status of your preorder. We'll communicate any delays and provide updated information as soon as possible.
Contact Us: If your preorder has exceeded the estimated delivery timeframe and you haven't received any updates, please reach out to our customer support team. They'll be able to assist you further and provide more details on the status of your preorder.
Please note: The discounted daily compensation for delayed orders does not apply to preorder items. It applies only to normal orders with delays beyond the expected timeframe.
If you have any questions or need assistance, feel free to get in touch with us. We're here to help!