Why was my EPS / Giropay / Mybank / Bancontact / P24 payment declined?Updated 7 months ago

Hello,

We understand your concern about the declined EPS, Giropay, Mybank, Bancontact, or P24 payment. Each of these payment methods may encounter specific issues causing a decline:

Possible Reasons for Decline

1. EPS (Electronic Payment Standard):

   • Authorization Required: Transactions often require authorization through your bank’s app or internet banking portal. Please check for any pending approvals.
   • Insufficient Funds: Ensure your bank account has enough funds to cover the transaction.

2. Giropay:

   • Bank Authorization: Verify that you’ve authorized the payment through your bank’s online platform.
   • Technical Issues: Occasionally, technical glitches can affect Giropay transactions.

3. Mybank:

   • Authorization Process: Check if additional authorization is needed through your bank’s app or internet banking.
   • Card Restrictions: Some cards may have limitations on certain transactions.

4. Bancontact:

   • Authorization and Limits: Ensure the payment is authorized and that your daily transaction limit is sufficient.
   • Technical Issues: Check for any technical issues with the Bancontact service or your bank.

5. P24 (Przelewy24):

   • Bank Authorization: Verify that you’ve completed any necessary authorization steps through your bank’s online platform.
   • Insufficient Funds: Ensure your bank account has adequate funds for the transaction.

Steps to Resolve

1. Check Bank Authorization: Log in to your bank’s internet banking or mobile app to authorize the transaction if required.

2. Verify Funds and Limits: Confirm that your bank account has sufficient funds and that any daily transaction limits are adequate.

3. Contact Your Bank: If issues persist, contact your bank’s customer support for assistance specific to the payment method in question.

4. Retry Payment: Once issues are resolved, retry the payment using the specific payment link provided for each method:

   • EPS: Payment Link
   • Giropay: Payment Link
   • Mybank: Payment Link
   • Bancontact: Payment Link
   • P24: Payment Link

Additional Assistance

If you need further assistance or have additional questions specific to any of these payment methods, please don’t hesitate to contact our customer support team. We’re here to help you complete your transaction smoothly!

Thank you for your understanding.